Riders have the obligation to obey local traffic rules and electric scooter rules. When you purchase our product, you have acknowledged that we, AE Sports are not liable for personal injuries, any accident, and fines due to the use of our product and negligence of local traffic rules.
FAQ
- Risk Disclaimer
- Use of the Website
- Can I test ride an electric scooter before purchase?
- How do I track my order?
- What countries do you ship to?
- Are electric scooters water proof?
- What safety equipment should I wear?
- Top speed and max. range
- Warranty Policy
- Return and Refund Policy
- Warranty Claim Procedure
Top FAQs
- Risk Disclaimer
- Use of the Website
- Can I test ride an electric scooter before purchase?
- How do I track my order?
- What countries do you ship to?
- Are electric scooters water proof?
- What safety equipment should I wear?
- Top speed and max. range
Risk Disclaimer
Use of the Website
All information, product specifications and links on this website are provided for reference purposes only. We do not guarantee the performance, accuracy, and timeliness of all the information on this website. When you purchase from us, you have acknowledged that the information on the site may contain errors or inaccuracies. We will correct any errors or inaccuracies once we notice them. We, AE Sports, exclude liability for any possible inaccuracies or errors.
Can I test ride an electric scooter before purchase?
It is welcome to do a test ride for the electric scooters. Contact us at 0478282724 to book a test ride or local pick-up.
How do I track my order?
Yes. You can track your order via the "Track My Order" Tab on the main menu.
What countries do you ship to?
We're a Queensland-based e-scooter retailer and we ship products to Australia only.
Are electric scooters water proof?
Most electric scooters are IP54 water resistant, but it's not advised to ride it in the rain.
What safety equipment should I wear?
It is a legal requirement to have a helmet when you are riding an electric scooter regardless of which state you are in.
Top speed and max. range
The top speed and max range vary greatly and is affected by-
- Riding under restricted speed (25km/h) or unrestricted speed.
- Load weight/riders weight
- Terrains and sealed surfaced and roads
- Air temperature and weather conditions
- Tyre pressure and tyre wear and tyre type/design
- Battery percentage remaining and Battery age/life
- Riding in Single or Dual motor mode.
- Riding uphills or flat surfaces
All stated range and top speed are tested by the manufacturers under controlled conditions with a 60kg weight load (load on the scooter) on flat concrete surface with an air temperature of 24 degrees C. under restricted speed (20-25km/h), low humidity with the battery fully charged.
Warranty Policy and Return Policy
- Warranty Policy
- Return and Refund Policy
- Warranty Claim Procedure
Warranty Policy
Disclaimer: The electric scooters sold by AE SPORTS AUSTRALIA are all tools for entertainment only, and cannot be used as vehicles.
Using any mobility device has the potential risk of getting injured, such as falling off a scooter due to misoperation, slippery roads, sudden failure of the device, etc. When you buy an electric scooter, you acknowledge that you use the product at your own risk. We do not take the responsibility for illegal riding, and for any fines, injuries, or traffic accidents.
The limitation on riding speed varies from state to state in Australia. Customers have the responsibility of confirming and obeying the most recent relevant local regulations to use an electric scooter properly.
Customers are required to read all documents including the user manual and the warranty policy prior to using the product properly. Future after-sale service is subject to this warranty policy.
Scope of Warranty
Within 12 months from the date of purchase, the warranty will cover the following four major parts under normal use within 2000 km travel distance. Travel distance over 2000 km a year will be considered using the product as a vehicle or using it for commercial purposes, and these uses will not be covered by warranty.
Motor: when the motor has faults.
Battery: when the battery has faults.
Brake: when a brake controller has faults.
Scooter Frame: detachment of welding (damage and crack caused by impact or rust not covered by warranty)
Support Service: For other components damaged in use within 12 months, the merchant can provide a support service. Customers may get technical consultations for free and buy parts from us. Customers may choose to have a problem fixed by us, or we can send replacement parts to a customer. Whether to charge material costs, shipping fees, and labor fee depends on whether a problem is covered by the warranty.
Warranty Period: The warranty period is limited to 12 months from the date of purchase.
When you’re aware the product is not working properly, you should immediately stop using the product to avoid deterioration of a problem and return it for check timely. Any further damage to the product caused by continuing to use it will be at the customer’s responsibility/cost.
Local customers need to contact us first and return the product to us for repair during the warranty period. Broken components that are covered by the warranty will be repaired or replaced with original components or alternatives, and material and labor are borne by us.
Costs associated with returning the whole product or parts will be borne by you, the customer. The transportation of the replacement components or product back to a customer will be arranged at the expense of the customer.
Customers can get instruction and consultation with us for free if you choose to have a replacement component installed by yourself. We will not bear the labor cost that associates with repair by yourself or at other third-party shops. Please understand that customers need to wait for spare parts if they are temporarily out of stock.
Due to unforeseen circumstances that may prevent us from offering on-site repair services, such as customers relocating to other states or countries, or our business ceasing operations, we will make every effort to continue supplying warranty parts and assist customers in repairing their scooters by providing instructions if possible.
What Is Not Covered By The Warranty?
The following damages are considered out of warranty: Any damage which results from abuse, misuse, or neglect including but limited to, fire, collision, water damage, riding over obstacles, or theft. To be specific:
As long as the battery/controller container or inner motor has water ingress, the warranty will not cover your scooter. It is advised that you should not use water, oily cleaner, or wd40-related liquid products to clean your scooter without our consent.
Damage to the product caused by collision or scratches in use is not covered by the warranty. Plastic covers, mudguards, kickstands, tires, rims, and motor wires damaged in use are not covered by the warranty. Damage rising from broken wires or rims in use is not covered by warranty. Screw missing is not covered by warranty.
Damage caused by product misuse or abuse like (but not limited to) bad storage, impact, rust corrosion, water ingress, jump, collision, accidents, overloading, lack of regular maintenance (at least once half a year or every 1000km if use regularly), negligence, modification, or repair without our consent is not covered by the warranty.
The warranty does not cover theft of the scooter, losses or damages to personal property, as well as any other losses resulting from not having access to a scooter while the product is being repaired.
The warranty does not provide coverage for damages resulting from fire or a natural disaster.
It’s forbidden to keep charging the battery for days unattended, which may damage the battery cells. The lithium battery must be recharged on a regular basis to make sure the battery cells are active. When the battery is hardly used or is dead flat, the battery cells will become inactive, the battery won’t be rechargeable anymore. Battery failure due to the above two causes is not covered by the warranty.
It’s forbidden to alter any default setting or the original component. Changing any setting or component without our consent may affect the operation of your scooter and will void your warranty.
The performance of a scooter will drop with time due to the wear of the battery, motor, bearing, and controller. Natural wear is not covered by the warranty, such as a drop in battery performance, tire, suspension, bearing, folding parts, etc.
Special Remark:
*Free add-on items are not covered by the warranty, such as free add-on seat, anti-theft system, USB port.
*Warranty is not transferable.
*No warranty for commercial use.
*Customers who have outstanding payments to our business and intentionally refuse to pay will have their warranty permanently revoked.
Return and Refund Policy
Return and Refund Policy
Refund Policy for Brand New and Unused Items:
Our refund policy lasts for 30 days. Unfortunately, if 30 days have passed since your purchase, we cannot offer a refund.
To be eligible for a return, your product must be unused, in the same condition as received, and in its original packaging. A technician will inspect the product before processing the refund. You are responsible for covering the cost of returning the product.
Restocking Fee:
A 15% restocking fee applies to all change of mind or returns/refunds. The value depreciation of the product returned will be taken into account if there is a missing accessory.
The refund amount will also be reduced by the original shipping cost incurred by AE SPORTS AUSTRALIA for the initial shipment, and the “buy now pay later” transaction fee (6.5%) if the customer paid through “buy now pay later” finance service such as Afterpay, and the eftpos transaction fee (1.2%) if the payment is paid by a credit card.
Refund Process:
Once your return is received and inspected, we will send you a notification or tell you on the spot. You will be informed of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment (excluding cash) within 7 business days.
Used Products:
AE SPORTS AUSTRALIA cannot issue refunds for any products that have been used.
Warranty Claim Procedure
Our goal is to process inquiries or your warranty claim as efficiently as possible. Please send us your inquiry or a warranty claim request via your registered email (the email you left to us) to customer@aesports.com.au and answer the following short inquiries in your email.
To identify a problem as quickly as possible, please provide the following information:
- What did you do recently to the product before the problem occurred? (for example, pump the tire, or after fully charging the battery or after riding it in the rain yesterday, etc.)
- Who was the rider and when approximately did the problem occur?
- What is the specific problem and symptom?
- What attempt have you done to recover the scooter after the problem occurred?
Please be aware: we’ll always try our best to recover your scooter within the scope of our business. Misleading information or exaggeration about a problem will affect our proper judgment of the problem and may cause unnecessary labor, time, and material cost. The relevant cost incurred due to misleading information provided will be borne by the customer.